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• Cursor Disappears In Word 365
• Cursor Disappeared In Word
• Microsoft Word Mac Missing Cursor Disappears Windows 10

Note

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Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

When you start Microsoft Word for Mac, the vertical and horizontal scroll bars are not displayed on the screen.

Cause

This behavior can occur if the Horizontal scroll bar and Vertical scroll bar check boxes under Preferences are not selected. This behavior can also occur if your Word preferences or the Normal template is corrupted.

Note

In full-screen mode, there are no horizontal or vertical scroll bars. Press ESC on your keyboard to exit full-screen mode.

Resolution

To resolve this issue, make sure that the scroll bars in both Word and the Apple iOS System Preferences are both on. To do this, follow these steps:

Step 1: Adjust the preferences

1. Select the Apple menu.
2. Select System Preferences.
3. Select General.
4. Set the 'Show scroll bars' option to Always.

Step 2: Adjust the Word preferences

1. Start Word.
2. On the Word menu, select Preferences.
3. Open View.
4. Select the Horizontal scroll bar and the Vertical scroll bar check boxes in the 'Show Window Elements' section.
5. Close the View dialog bo.

Restore the preferences and Normal template to the default settings

If the issue still occurs, try to restore the preferences and Normal template to the default settings. To do this, follow these steps:

1. Quit all applications.

2. On the Go menu, select Home.

3. Open Library.

   Note

   The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you select the Go menu.

4. Open the Preferences folder.

5. Look for a file that is named com.microsoft.Word.plist.

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6. If you locate the file, move it to the desktop. If you cannot locate the file, the application is using the default preferences.

7. If you locate the file and move it to the desktop, start Word, and then check whether the problem still occurs. If the problem still occurs, quit Word, and restore the file to its original location. Then, go to the next step. If the problem is resolved, you can move the com.microsoft.Word.plist file to the trash.

8. Quit all Microsoft Office for Mac applications.

9. On the Go menu, select Home.

10. Open Library.

    Note

    Run this macOS Sierra document recovery software on your Mac computer, then select the file types you want to recover. Step 2: Select the hard drive to scan. Choose the hard drive where you lose your documents, then scan the hard drive to find deleted/lost documents. Step 3: Preview and recover files. Mac recovered files wlbrand microsoft shipasset log in excel.

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you select the Go menu.

11. Open the Preferences folder.

12. Open the Microsoft folder.

13. Locate the file that is named com.microsoft.Word.prefs.plist.

14. Move the file to the desktop.

15. Start Word, and then check whether the problem still occurs. If the problem still occurs, quit Word, and then restore the file to its original location. Then, go to the next step. If the problem is resolved, you can move the com.microsoft.Word.prefs.plist file to the trash.

16. On the Go menu, select Home.

17. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you select the Go menu.

18. Open the Application Support folder.

19. Open the Microsoft folder.

20. Open the Office folder.

21. Open the User Templates folder.

22. Locate the file that is named Normal, and move the file to the desktop.

23. Start Word, and then check whether the problem still occurs. If the problem is resolved, you can move the Normal file to the trash.

Cursor Disappears In Word 365

Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

While using Word for Mac one or more Toolbars are missing and cannot be added.

Cause

This behavior can be caused by one of these things:

• The oval button in the upper-right corner of the document was clicked. This button 'toggles' display of toolbars on and off.
• There is an issue with the Normal template in Word.
• The toolbars or menus are modified.

Resolution

To resolve this problem, try the following methods.

Method 1: Make sure that tool bar display is not turned off

1. In the upper-right corner of the window click the oval button.

   Note

   When this button is clicked, it hides all the toolbars. A second click causes the toolbars to be displayed.

2. If the toolbars reappear, quit, and then restart Word to make sure that the appropriate toolbars are displayed.

If Method 1 did not resolve the problem, try Method 2.

Method 2: Reset the toolbars and menus in Word

You can reset the toolbars and menus in the Customize Toolbars and Menus option, any saved customization is removed, and all settings are reverted to the original default settings.

1. Open Word.
2. Go to View in the menu.
3. Choose Toolbars.
4. Select Customize Toolbars and Menus.
5. Select Toolbars and Menus in the top of the Customize Toolbars and Menus window.
6. Select the item in the list you want to reset (Menu Bar, Standard, Formatting).
7. Click Reset.
8. Click OK when getting prompt: 'Are you sure you want to reset the changes made..'
9. Click OK.

Note

When View is missing from the menu, then you can also Control Click the Standard Toolbar and go to Customize Toolbars and Menus here.

If Method 2 did not resolve the problem, try Method 3.

Method 3: Create a new Normal template Note

When a new Normal template is created, any saved customization is removed, and all settings are reverted to the original default settings.

Step 1: Quit all programs

To quit active applications, follow these steps:

Cursor Disappeared In Word

1. On the Apple menu, click Force Quit.

2. Select an application in the 'Force Quit Applications' window.

3. Click Force Quit.

4. Repeat the previous steps until you quit all active applications.

Warning

When an application is force quit, any unsaved changes to open documents are not saved.

When you are finished, click the red button in the upper-left corner and proceed to Step 2.

Microsoft Word Mac Missing Cursor Disappears Windows 10

Step 2: Word 2008 and 2011: Move the Normal.dotm template file to the Trash

1. Quit all Microsoft Office applications.
2. On the Go menu, click Home.
3. Open Library.

   Note

   The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

4. Select the Application Support folder.
5. Select the Microsoft folder.
6. Open the Office folder.
7. Open the User Templates folder.
8. Move Normal.dotm to the Trash.
9. Start Word, a new Normal.dotm template will be created when you choose Quit Word in the Word menu.

Note

When you had Word 2004 on your Mac previously and you now have Word 2008 or Word 2011, also check if the Word 2004 Normal file is present on the system, if so, trash this Normal template file as well.

Step 3: Word 2004: Move the Normal template file to the Trash

1. Quit all Microsoft Office applications.
2. On the Go menu, click Home.
3. Select the Documents folder.
4. Select the **Microsoft User Data **folder.
5. Move Normal to the Trash.
6. Start Word, a new Normal template will be created when you choose Quit Word in the Word menu.